Emergency WordPress fix
WordPress site down or hacked? Fixed for a flat $149
One price, one issue, one site. A WordPress engineer finds the cause and fixes it. If we cannot fix it, you do not pay.
What we fix
The problems that take a site offline
Site down or white screen
A blank page, a "critical error" message or a site that will not load at all.
Hacked or redirecting
Visitors sent to another site, spam pages in Google, or a browser warning on your address.
Broken after an update
A theme, plugin or WordPress update that broke the layout or took the site down.
Locked out of the admin
Lost access, a login page that loops, or an administrator account that no longer works.
Forms not sending
Quote and contact forms that show a success message while the email never arrives.
Database connection errors
"Error establishing a database connection" and similar messages after a hosting change.
How it works
Three steps, and you pay at the end
Tell us what happened
Send the website address and what you see. A screenshot of the error helps.
We confirm and ask for access
We look at the site from the outside, tell you whether it is covered by the flat price, and ask for the logins we need.
We fix it and explain it
You get the site back with a short note on what caused the problem and how to avoid it. Then you pay.
What the $149 covers
The flat price covers finding and fixing one issue on one WordPress site. Most emergencies fit that: a failed update, a plugin conflict, a broken email setup, a common malware injection.
Some jobs are larger. A site that has been infected for months, or one with no working backup and a damaged database, can take much longer. In that case we stop, explain what we found and give you a fixed price before going further. You decide whether to continue.
The emergency fix does not include ongoing monitoring, updates or backups. Those are part of the WordPress care plans, which start at $79 a month with hosting included.
FAQ
Emergency fix questions
How fast do you start?
We reply the same business day and usually start as soon as we have access. Requests sent in the evening or on a weekend are answered the next business day.
What access do you need?
A WordPress administrator login, and in most cases the hosting or FTP login as well. If you are locked out of WordPress, the hosting login is enough to start.
When do I pay?
After the site is fixed. If we cannot fix it, you do not pay.
What if the problem is bigger than expected?
The flat price covers one issue on one site. If the job turns out to be larger, for example a site with a deep malware infection, we stop and tell you the price before doing anything more.
Do I need a care plan to use this?
No. The emergency fix is a one-time service. A care plan is what keeps the same thing from happening again.
Request a fix
Tell us what is wrong with the site
Send the address and a short description. We reply the same business day.
- Flat $149 for one issue on one site
- You pay after it is fixed
- No fix, no charge
- No care plan required
We only use your details to reply to this request.